Fix It from the Office.
Install More Heat Pumps.
Every service call takes time. Driving to site, diagnosing the issue, making the adjustment, driving back. For many installers, callbacks and routine check-ups consume hours that could be spent on new installations.
What if most of those visits weren’t necessary? With remote management, many aren’t.
Fewer call-outs. More installations.
Built-in connectivity means many issues can be identified, diagnosed, and resolved remotely, before they become a site visit. That means fewer unnecessary call-outs, less time spent on troubleshooting, and more time doing what actually grows your business: installing heat pumps.
What you can manage remotely
With ES Energy Save’s residential R290 range, the ES Cloud and mobile app give you visibility and control across your installed base:
Monitor system status
See how every installation is performing in real time. Spot issues before your customer even notices; temperatures, system operation, error codes, all visible from one place. A structured installation list shows online and offline status at a glance, so you always know where things stand.
Diagnose problems without a site visit
When a customer calls, you don’t need to guess. Check system data remotely, identify the issue, and decide whether it actually requires a visit, or whether you can resolve it from where you are. Detailed event tracking with timestamps gives you full traceability of what happened, when, and by whom, so you always know who made a configuration change.
Adjust settings and configurations
Fine-tune heating curves, schedules, and system parameters remotely. A customer who needs a small adjustment no longer needs to wait for your next available slot. And if a change doesn’t work out, automated daily backups let you roll back to a previous configuration. No guesswork, no risk.
Update firmware over the air
Every unit in your installed base stays current automatically. New software versions, performance improvements, and feature updates are delivered over the air. No site visit, no USB device, no scheduling.
Get support faster when you need it
With your system connected, key technical details are already available to our support team when you reach out. Less back-and-forth, quicker answers, faster resolutions.
Support your customers proactively
Instead of waiting for something to go wrong, monitor your fleet and reach out to customers before small issues become big problems. Alerts and notifications come through ES Cloud, keeping both you and your customer informed. That builds trust and reputation.
The business case is simple
Every avoided site visit is time you get back. Time for your next installation, your next customer, your next quote. Not a theory, just fewer hours on the road.
For installers managing a growing number of heat pump installations, remote tools aren’t a nice-to-have, they’re what makes scaling your business realistic without scaling your team at the same pace.
Built into every unit — at no extra cost
Remote connectivity comes standard with every ES Energy Save residential R290 unit. Wi-Fi and wired connections are built in. The fleet manager and mobile app for iOS and Android are all included, no add-ons, no subscriptions, no extra cost.
Alerts are available in over 20 languages, so wherever you operate, the information is clear and accessible.
Every unit you install is a unit you can support remotely from day one.
