FAQ ES Remote

Frequently Asked Questions for ES Remote

1. Is the app available for both Apple and Android devices?

Yes, ES Remote is available for both iOS (Apple) and Android devices. You can find the app on the App Store for iOS and Google Play for Android.

2. What is the minimum information required to set up the app for proper functionality?

To use ES Remote effectively, your heat pump needs to be connected to the Internet and to be registered on www.myheatpump.com. The app requires your registered account details and system information to ensure it functions correctly.

3. Can I use the app on multiple devices?

Yes, you can use ES Remote on multiple devices. Simply install the app on any device you want to use, and log in with your registered account information. This flexibility allows you to control your heat pump system from various devices for your convenience.

4. Why doesn’t the app work with the installer’s login credentials?

ES Remote is designed for villa owners (end users) and is not intended for use with installer or technician login credentials. The app is tailored to provide homeowners with a user-friendly interface to control and manage their heat pump systems. If you are an installer or technician, you should use the appropriate tools and interfaces provided for professionals.

5. Will there be updates or new versions of the ES Remote app?

Yes, Energy Save is committed to improving and enhancing ES Remote based on our ongoing evaluations and the evolving needs of our customers. You can expect periodic updates and new versions of the app to offer the latest features and improvements.